FAQs

Frequently Asked Questions (FAQs)

1. What products does Sori Style offer?

Sori Style specializes in fashion jewelry, including:

  • Necklaces

  • Bracelets

  • Rings

  • Earrings

  • Other fashion accessories

Our collections are designed for everyday wear and special occasions.

2. How long does shipping take?

Orders are typically delivered within 7–15 business days.

Processing time is 1–3 business days before shipment.

Delivery times may vary depending on location and carrier operations.

3. Do you provide order tracking?

Yes.

Once your order is shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates.

4. What payment methods do you accept?

We accept secure payment options, including:

  • Credit Cards

  • Debit Cards

  • PayPal, Google pay

  • Other payment methods shown at checkout

All payments are processed securely.

5. Can I cancel my order?

Orders may be cancelled if they have not yet been shipped.

Once an order has been dispatched, cancellation is not possible.

Please contact customer support as soon as possible.

6. What is your return policy?

We accept returns under specific conditions.

To qualify for a return:

  • Items must be unused and in original condition

  • Returned within the specified return period

Please review our Refund & Return Policy for full details.

7. Are any items non-returnable?

Yes.

Certain items cannot be returned, including:

  • Personalized or custom items

  • Final sale items

8. What should I do if I receive a damaged item?

If your item arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the product and packaging

We will assist with a replacement or resolution.

9. Do you ship internationally?

We currently ship to selected regions.

Shipping availability is shown at checkout.

10. How can I contact customer support?

You can reach us at:

Company Name: SORI STYLE LLC

Address: 5900 BALCONES DR, STE 27077, AUSTIN, TEXAS, 78731, UNITED STATES

Email: support@soristyle.com

Phone: +1 (469) 572-2728

Customer Support: Mon – Fri | 9:00 AM – 5:00 PM (EST)

Response Time: We aim to respond within 24 business hours.

11. Is my payment information secure?

Yes.

We use secure payment gateways and do not store your credit/debit card details.

All transactions are encrypted.

12. Do product colors vary?

Slight variations may occur due to:

  • Screen settings

  • Lighting conditions

  • Manufacturing differences

We strive to display products as accurately as possible.